Quick Start Guide: Site Administrators

How to Check in Visitors Manually (Web Only)

1. Go to https://reggiefiredrill.co.uk
2. Menu → "Visitor Management" or "Manual Visitor Check-in"
3. Enter visitor details:
   • First Name (required)
   • Last Name (required)
   • Mobile Number (optional - use format 7123456789 or 447123456789)
4. Click "Submit" or "Check In Visitor"
5. Verify they appear on today's visitor list

How to View Today's Check-ins (Web Only)

Staff Check-ins

• Menu → "Staff"
• See who's currently checked in and arrival/departure times

Visitor Check-ins

• Menu → "Visitors"
• See today's visitors and their details
• Check out visitors: Click the check-out icon next to their name

QR Code Management Basics

QR Code Placement

• Yellow toblerone cards with check-in (left) and check-out (right) QR codes
• Place at: Main entrance, reception, visitor entrances
• Ensure: Eye level, well-lit, protected from weather

Daily Checks

• Verify QR codes are in position and clean
• Test scanning occasionally
• Replace if damaged or not working
• Contact Reggie^® support via live chat for replacements

Fire Drill Management

You can do everything Fire Marshals can do:

• Start drills: Menu → Fire Drills → Start Fire Drill
• Mark attendance: Present (green), Offsite (orange), Absent (red)
• End drills: Answer questions and click "End Drill"
• View history: Menu → Archives

Common Issues and Quick Fixes

Visitor Issues

QR code not working?

• Test with different device
• Use manual check-in as backup

Visitor not appearing on list?

• Check they completed required fields (first/last name)
• Verify successful form submission
• Add them manually if needed

Staff Issues

Staff can't check in?

• Verify they're assigned to the site
• Check their user permissions
• Help them try alternative platform (web/mobile)

Support and Escalation

• User permissions: Contact Company Administrator
• Technical issues: Contact Reggie^® support via live chat
• QR code replacements: Contact Reggie^® support via live chat
• Staff training: Use detailed documentation guides

Daily Admin Checklist

• Check QR codes are working
• Monitor visitor check-ins throughout day
• Help staff with check-in issues
• End of day: manually check out any remaining visitors
• Review any fire drill reports if drills occurred

style="color: #4caf50;"> Monitor visitor check-ins throughout day

• Help staff with check-in issues
• End of day: manually check out any remaining visitors
• Review any fire drill reports if drills occurred

support via live chat

• QR code replacements: Contact Reggie^® support via live chat
• Staff training: Use detailed documentation guides

? Daily Admin Checklist

• ✅ Check QR codes are working
• ✅ Monitor visitor check-ins throughout day
• ✅ Help staff with check-in issues
• ✅ End of day: manually check out any remaining visitors
• ✅ Review any fire drill reports if drills occurred

Remember: You're responsible for ensuring both staff and visitors can check in properly. When in doubt, use manual backup procedures to maintain safety compliance.