Understanding User Roles and Permissions

Overview

The Reggie® Fire Drill application uses different user roles to control access to features and ensure the right people have the appropriate permissions for emergency management and administration.

User Role Types

Staff

Who: General employees and team members
Primary Purpose: Check-in/out and participate in fire drills

Permissions:

• Access to dashboard and personal check-in status
• Manual check-in and check-out from assigned sites
• Automatic check-in (mobile app only)
• View and update personal profile
• Participate in fire drills when checked in

Cannot Access:

• Fire drill management
• Staff management features
• Administrative settings
• Other users' information

Fire Marshal

Who: Designated fire safety officers and emergency coordinators
Primary Purpose: Conduct and manage fire drills

Permissions:

• All Staff permissions (above)
• Start and manage fire drills
• Mark attendees as present, offsite, or absent during drills
• Answer fire drill questions and end drills
• Call attendees during fire drills
• Access fire drill archives and historical reports
• View today's staff check-ins (web app only)
• View today's visitor check-ins (web app only)
• Download and share fire drill PDF reports

Cannot Access:

• Add or remove staff members
• Modify site settings
• Access other sites' administrative functions

Site Administrator

Who: Local site manager
Primary Purpose: Manage staff and site operations

Permissions:

• All Fire Marshal permissions (above)
• Add new staff members to the system
• Import staff via CSV upload
• Update staff information
• Make staff inactive or active
• Assign staff to secondary sites (multi-site organisations)
• Assign staff to fire drill groups/teams
• Manage visitor check-ins manually
• Configure site-specific settings

Cannot Access:

• Add new sites to the organisation
• Access other sites' staff management
• Company-wide administrative functions

Company Administrator

Who: Senior management and system administrators
Primary Purpose: Oversee multiple sites and company-wide settings

Permissions:

• All Site Administrator permissions (above)
• Access to all sites within the organisation
• Company-wide reporting and analytics
• Manage billing and subscription settings
• Add and import new sites (coming soon)
• Configure company-wide policies and settings

Full System Access: Company Administrators have the highest level of access and can perform all functions across all sites.

Permission Matrix

*Coming soon

How Roles Are Assigned

Initial Role Assignment

• Your role is assigned when your account is created
• Site Administrators typically assign roles based on your responsibilities
• Company Administrators can modify roles across the organisation

Role Changes

• Contact your Site Administrator to request a role change
• Role changes take effect immediately
• You may need to sign out and back in to see new permissions

Multiple Roles

• Users can only have one role at a time
• Roles are site-specific for multi-site organisations
• You may have different roles at different sites within your organisation

Understanding Your Current Role

Checking Your Role

Web Application:

1. Sign in to the web application
2. Look at the navigation menu - available options indicate your role
3. Your role is displayed in your profile settings

Mobile Application:

1. Open the mobile app
2. Check the "More" tab - available options show your permissions
3. Fire Drill options indicate Fire Marshal level access or higher
4. Your role is displayed in your profile settings

Role-Specific Navigation

Staff Navigation:

• Dashboard
• Profile

Fire Marshal Navigation:

• Dashboard
• Profile
• Fire Drills
• Fire Drill Archives
• Staff Check-ins (web only)
• Visitor Check-ins (web only)

Site Administrator Navigation:

• All Fire Marshal options (above)
• Staff Management
• Site Settings*

Company Administrator Navigation:

• All Site Administrator options (above)
• Company Settings*
• Multi-site Management*
• Billing and Subscriptions*

*Coming soon

Site Assignment and Access

Primary Site

• Every user is assigned to a primary site
• This is typically your main workplace location

Secondary Sites

• You may be assigned to additional sites
• Allows check-in and participation in fire drills at multiple locations
• Set up by Site Administrators for multi-site organisations

Site-Specific Roles

• Your role applies to your primary site
• You may have different roles at different sites
• Contact the appropriate Site Administrator for each location

Visitor Access

Visitors Don't Have Accounts

• Visitors check in using QR codes, not app accounts
• They complete a simple form with their details
• No app installation or account creation required

Managing Visitors

• Only Fire Marshals, Site Administrators and Company Administrators can manually check in visitors
• Visitor lists can be viewed during fire drills
• Visitor information is site-specific and temporary

Role-Based Emergency Procedures

During Fire Drills

Staff Responsibilities:

• Ensure you're checked in when on-site
• Respond to fire drill notifications
• Follow evacuation procedures
• Wait to be accounted for by Fire Marshals

Fire Marshal Responsibilities:

• Start fire drills when required
• Account for all checked-in staff and visitors
• Mark attendance status for all attendees
• Complete fire drill questions and reports

Administrator Responsibilities:

• Support Fire Marshals during drills
• Ensure staff lists are up-to-date
• Review fire drill reports for compliance
• Address any issues identified during drills

Getting Help with Roles

If You Need Different Permissions

1. Identify what specific features you need access to
2. Contact your Site Administrator to discuss your requirements
3. They can either change your role or provide alternative solutions

If You're Unsure About Your Role

1. Check the navigation menus to see what features you can access
2. Contact your Site Administrator for clarification
3. Review this guide to understand role differences

Role-Related Issues

• Contact your Site Administrator for role changes or access issues
• Company Administrators can assist with multi-site role questions
• Technical issues should be reported to the Reggie® support team

Need Help? Contact your Site Administrator if you have questions about your role or need access to additional features. You can also contact the Reggie® support team via live chat.