Managing Multiple Site Access

Created by Andrea J Bradley, Modified on Mon, 16 Jun at 7:58 PM by Andrea J Bradley

Overview

If your organisation has multiple locations, you may be assigned access to more than one site. This allows you to check in and out of different company locations while maintaining accurate records for emergency procedures.

Who Has Multiple Site Access

Staff members who:

Work across different company locations
Travel between offices regularly
Attend meetings or training at various sites
Have responsibilities at multiple locations

Understanding Site Assignment

Primary Site

Your main workplace location where you're primarily based
Used for billing and administrative purposes
Usually where you spend most of your working time

Secondary Sites

Additional locations you can access for check-ins
Set up by your Site Administrator based on your work requirements
Allow automatic check-ins (mobile) and manual check-ins (web/mobile)

Site Assignment Management

Only Site Administrators can assign you to additional sites
Contact your Site Administrator if you need access to new locations
Assignment changes take effect immediately

How Multiple Sites Appear on Your Dashboard

Web Application

Under "Your Sites" section, you'll see:

A separate card for each site you can access
Site name clearly displayed on each card
Check-in/check-out buttons for each location
Your current status for each site

Mobile Application

Under "Are you arriving or departing?" you'll see:

Individual cards for each accessible site
Site names and check-in options
Current status display for each location
Automatic check-in toggle affects all sites

Key Rules for Multiple Site Check-ins

One Site at a Time

You can only be checked in to one site at a time
Checking in to a new site automatically checks you out of your previous location
This prevents confusion during emergency procedures

Automatic Transitions

When you check in to a new site:

You're automatically checked out of your current site
Your status updates to show the new location
You'll receive emergency notifications for the new site only
Previous site emergency coverage stops immediately

Using Manual Check-ins with Multiple Sites

Checking In to a Different Site

Locate the site card for your new location on your dashboard
Click/tap the "Check-in" button for that site
Your status will update automatically
You'll be checked out of any previous site

Checking Out from Your Current Site

Find the site card showing you're currently checked in
Click/tap the "Check-out" button
Your status will update to show you're not checked in anywhere
You won't receive emergency notifications from any site

Verifying Your Location

Always check your dashboard status shows:

The correct site name where you're currently located
"You are currently checked in at [Correct Site Name]"
All other site cards show check-in options available

Using Automatic Check-ins with Multiple Sites

How Automatic Check-ins Work Across Sites

Geofences are set individually for each site
Entering any assigned site's geofence will automatically check you in
Leaving a site's geofence will automatically check you out
Moving between sites triggers automatic transitions

Site Switching with Automatic Check-ins

Scenario: Moving from Office A to Office B

Leaving Office A: Automatic check-out when you leave the geofence
Traveling: You'll show as not checked in anywhere
Arriving at Office B: Automatic check-in when you enter the geofence
Status: Dashboard updates to show Office B as current location

Verification with Automatic Check-ins

Even with automatic check-ins:

Always verify your status when arriving at any site
Check that you're showing as checked in to the correct location
Manually correct if automatic transitions didn't work

Managing Your Schedule Across Sites

Planning Multi-Site Days

Before traveling:

Check out of your current site
Plan your route and timing
Ensure you have access to destination sites

Upon arrival:

Verify check-in status within 5 minutes
Manually check in if automatic check-in didn't work
Confirm you're showing at the correct location

Meeting Attendees from Other Sites

If visiting another company site:

Ensure you're assigned access before traveling
Check in when you arrive for meetings
Check out when you leave, even for short visits

If others are visiting your site:

Visitors without app access use QR code check-in
Staff from other sites should check in normally
Emergency procedures will account for all checked-in staff and visitors

Emergency Procedures with Multiple Sites

During Fire Drills

You'll only receive notifications for the site where you're checked in
Emergency headcount includes you at your checked-in location only
Other sites won't expect you in their assembly areas

Fire Marshal Responsibilities

If you're a Fire Marshal with access to multiple sites:

You can only manage drills at sites where you have Fire Marshal permissions
Your role may differ between sites
Contact Site Administrators for role clarification at each location

Troubleshooting Multiple Site Issues

Problem: Can't See Expected Sites

Solutions:

Contact your Site Administrator to verify your site assignments
Ensure you're signed in with the correct email address
Refresh your dashboard or restart the app

Problem: Automatic Check-in at Wrong Site

Causes:

Geofences may overlap if sites are close together
GPS accuracy issues near site boundaries

Solutions:

Manually check out of the incorrect site
Manually check in to the correct site
Contact your Site Administrator about geofence boundaries
Consider using manual check-ins if sites are very close

Problem: Not Automatically Switching Sites

Symptoms:

Still showing as checked in to previous site after moving
Not receiving check-in notification at new site

Solutions:

Verify you're assigned to the new site
Check that location permissions are enabled
Manually check in to correct the status
Contact Reggie® support via live chat for technical issues

Problem: Notifications from Wrong Site

What this means:

You're checked in to the wrong location
Emergency notifications will be incorrect

Immediate action:

Check your current status on dashboard
Check out of incorrect site
Check in to correct site
Verify notifications are now coming from right location

Best Practices for Multiple Site Management

Daily Routine

Check your status every time you change locations
Don't assume automatic check-ins worked correctly
Develop a habit of verifying location on arrival

Communication

Inform colleagues which site you'll be working from
Update calendars and schedules to reflect your location
Keep Site Administrators informed of regular travel patterns

Technology Management

Keep both web and mobile access available
Test check-ins at new sites before relying on them
Report consistent issues with specific site transitions

Emergency Preparedness

Know the evacuation procedures for each site you visit
Understand that emergency notifications are location-specific
Don't rely solely on app data during actual emergencies

Site Access Changes

Requesting New Site Access

Contact your Site Administrator
Explain your business need for additional site access
Provide details about frequency and duration of visits
Wait for confirmation before attempting to use new sites

Losing Site Access

Site access may be removed if no longer needed
You'll no longer see removed sites on your dashboard
Contact your Site Administrator if you need access restored

Important: Always verify your check-in status shows the correct location. Multiple site access is a convenience feature, but accuracy is your responsibility.