Checking Your Check-in Status

Created by Andrea J Bradley, Modified on Mon, 16 Jun at 7:54 PM by Andrea J Bradley

Overview

Knowing your current check-in status is essential for workplace safety. This guide shows you how to quickly verify whether you're currently checked in and what to do if your status needs correcting.

Who Needs This Information

All staff members should regularly check their check-in status, especially those using automatic check-ins.

Why Check-in Status Matters

Safety and Emergency Procedures

Only checked-in staff are included in fire drill headcounts
Emergency responders use check-in data to account for people
Being checked in ensures you receive emergency notifications

Your Responsibility

It's always your responsibility to ensure you're properly checked in when on-site
Don't assume automatic check-ins are working without verification
Regular status checks help identify issues before emergencies

How to Check Your Status

Web Application

Sign in to https://reggiefiredrill.co.uk
Look towards the bottom of your dashboard page, below the Your Sites heading
You'll see one of these messages:
- "You are currently checked in at [Site Name]" - You're registered as present
- "You are not currently checked in" - You're not registered at any site

Mobile Application

Open the Reggie® app
Look at the main dashboard screen
Under "Are you arriving or departing?" you'll see:
- "You are currently checked in at [Site Name]" - You're registered as present
- "You are not currently checked in" - You're not registered at any site

Understanding Your Status

When You Should Be Checked In

You should be checked in when:

You're physically present at your workplace
You're in the building or on-site premises
You're working from your assigned location
You're attending meetings or events at the site

When You Should Be Checked Out

You should be checked out when:

You've left the building or site premises
You're working from home or another location
You're on holiday or sick leave
You've finished work for the day

Status Timing

Manual check-ins update immediately
Automatic check-ins/outs should occur within 1-2 minutes of entering/leaving
Status synchronises between web and mobile apps

Regular Status Checking Schedule

Daily Checks

When arriving at work:

Check your status within 5 minutes of arrival
If you're using automatic check-ins, verify they worked by looking out for the check-in push notification
Manually check in if your status is incorrect

Before leaving work:

Verify you're checked out when departing
Don't leave the building while still showing as checked in
Manually check out if automatic check-out didn't work

Periodic Verification

Throughout the day:

Check status if you've been away from your desk for extended periods
Verify status after returning from lunch or meetings off-site
Double-check if you received (or didn't receive) expected notifications

What to Do Based on Your Status

If You're On-Site But Not Checked In

Immediate action required:

Use manual check-in immediately
Verify your status updated correctly
If automatic check-ins are enabled but didn't work, consider switching to manual

If You're Off-Site But Still Checked In

Immediate action required:

Use manual check-out immediately
You'll continue receiving emergency notifications while checked in
This affects emergency headcounts and could cause confusion during drills

If Your Status Is Correct

No action needed:

Continue with your normal activities
Remember to check again when your location changes

Multiple Site Access

Understanding Multi-Site Status

If you have access to multiple sites:

You can only be checked in to one site at a time
Your status will show which specific site you're checked in to
Each site has separate check-in/check-out options

Moving Between Sites

When travelling between company locations:

Check out of your current site before leaving
Check in to the new site when you arrive
Verify your status shows the correct new location

Troubleshooting Status Issues

Problem: Status Shows Wrong Location

Immediate fix:

Check out of the incorrect site
Check in to the correct site
Verify the update was successful

Prevention:

Always check your status when changing locations
Don't rely solely on automatic check-ins for site switching

Problem: Automatic Check-ins Not Working

Signs to look for:

No notification received when entering/leaving
Status doesn't change despite location change
Consistent delays in status updates

What to do:

Switch to manual check-ins immediately
Contact Reggie® support via live chat for technical assistance
Continue using manual check-ins until the issue is resolved

Problem: Status Not Updating

Troubleshooting steps:

Refresh your browser or restart the mobile app
Check your internet connection
Try the alternative platform (web if using mobile, mobile if using web)
Sign out and back in if problem persists

Status During Different Scenarios

Working from Home

Ensure you're checked out of your office location
Don't check in to your office site when working remotely
You won't receive fire drill notifications for your office (which is correct)

Business Travel

Check out of your primary site before travelling
Don't check in to client sites or other locations unless you have access
Remain checked out until you return to your assigned workplace

Lunch Breaks and Short Absences

If leaving the building:

Check out when leaving for lunch
Check back in when you return
This ensures accurate headcounts during any emergency

If staying in the building:

Remain checked in during short breaks
No action needed for toilet breaks, internal meetings, etc.

Sick Leave or Holiday

Ensure you're checked out before going on leave
Don't check in during your absence
Check your status when you return to work

Emergency Situations

During Fire Drills

Before evacuation:

Note your current check-in status if safe to do so
Don't spend time checking status if alarm is sounding
Evacuate immediately following standard procedures

After reaching assembly point:

Fire Marshals will use check-in data to account for everyone
Be prepared to confirm your presence to Fire Marshals
Don't rely solely on app data during emergencies

If Status Is Wrong During Emergency

Inform Fire Marshals immediately of your actual presence
Don't attempt to correct status during evacuation
Update your status only after the emergency is resolved

Best Practices for Status Management

Develop Good Habits

Check status every time you arrive or leave
Make it part of your daily routine
Don't assume automatic systems are working without verification

Stay Informed

Understand how your site's geofence works
Know the difference between manual and automatic check-ins
Report persistent issues promptly

Communication

Inform your Site Administrator of recurring status problems
Share feedback about geofence accuracy if working near boundaries
Help colleagues understand the importance of accurate status

Remember: Your check-in status is crucial for emergency response. Make checking your status a regular habit, and never assume it's correct without verification.